FAQ – Order Questions


[vc_row][vc_column width=”2/3″][vc_accordion active_tab=”false”][vc_accordion_tab title=”How do I know that you have received my order?”][vc_column_text]You will receive an email order confirming after successfull transaction placed. Please also check your spam folders if you can’t find the email in your inbox. Furthermore you can login to your Account and check the status of your order.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can i change my address?”][vc_column_text]Please login to account to change your address. You can not change the address for a shipment that has already been shipped.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can i create a new password?”][vc_column_text]You can create a new password within your account.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can i cancel my order?”][vc_column_text]You can cancel your order as long as it haven’t been paid and shipped yet. If we’ve already received your payment your order can only be cancelled if it has not been been shipped. Please login to your account and check your Order Status to see if we can still cancel your order.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I have a question that isn’t listed here.”][vc_column_text]If there are any questions left don’t hesitate to check out our awesome Customer Support by phone +31 202 330 038 or email support@hortilab.nl.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][vc_column width=”1/3″][vc_single_image image=”2262″ img_link_target=”_self” img_size=”full”][/vc_column][/vc_row]

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